Shipping and Return Policy
Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
NOTICE: Due to COVID-19 shipping may take longer to usual. Please allow 3 - 4 weeks for all orders.
Estimated transit times:
United States 7 - 16 business days
Canada/Australia/New Zealand: 7 -16 business days
Europe/United Kingdom/Switzerland: 15 - 25 business days
Russia: 10 - 20 business days
Rest of the World: 30+ days
All shipping times exclude clearance/custom delays.
You will receive your tracking number 4 days after you place your order.
Need to cancel an order?
You can cancel your order if it was placed within 24 Hours to receive a full refund minus a 10% cancellation fee, no questions asked. Anything over 24 Hours will require a 30% restocking fee that will be deducted from your refund. Once your order has shipped, we can no longer cancel your order.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
Something not right? No problem. Let us know and we’ll fix it straight away. Here at The Garden Root™, we make returns simple, easy and quick.
1) You have 30 days to return your purchase from the date you received your item(s).
2) All returns must be in new condition with all tags attached and unused. Please note, while we’d love to take back “gently used” goods, we can’t. There are plenty of places to find a good home for them, though!
3) Contact our Customer Service team about your return at email@example.com. In your correspondence, please make sure to include the:
First and Last Name of the Purchaser
Reason for Return
Order Number (This can be found in your original order confirmation email!)
What item(s) are being returned
4) Next, place your order number on the outside of your return package. This step is important! We can't accept any returns without an order number on the package.
5) Finally, please send your return to us using a trackable mailing method (such as UPS, FedEx, Australian post etc.). Please note that we are not responsible for goods that get lost in transit if a trackable method is not used! Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, then your return will be processed within 3-5 business days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will get back to you ASAP with return instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Still not sure on our returns policy? Drop us a message at email@example.com
The Garden Root™ products are rigorously tested to ensure that the products you trust meet stringent standards. Consequently, if a problem occurs with a product and the problem is caused by manufacturing defects in material and workmanship, The Garden Root™ will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein.
This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Improper or incorrectly performed maintenance or repairs void this warranty. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.
After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.
*The price of return shipping is the full responsibility of the customer.
*Please note that all items purchased on sale are considered Final Sale and can not be returned or exchanged